From the aid close, we appreciated the opportunity to observe tickets and incidents effortlessly. Also, Samanage dashboard is really intuitive, giving substantial-level decision makers with brief insights on essential information without the should drill right down to details for strategic setting up.
I have coated company technologies for much more than 25 years, and in that time I have reviewed hundreds of services and written an identical amount of trend and Assessment tales. My first work in journalism was with Computer system Magazine
This can be a complete-featured process that even has its very own pricing structure summed up as $0.sixty per asset a month. Samanage has extends this to incorporate both of those hardware and software asset administration with license compliance capabilities.
Its ability to streamline aid workflows, improve visibility across IT operations, and supply excellent purchaser assistance have earned the software program considered one of our main awards.
Fortunately, the Dashboard view can be personalized, and that's anything your helpdesk directors must you should definitely put aside adequate time to do before having too deeply associated with Samanage. In fact, it might be very best for you to use Samanage support all through your rollout to Get the group up and operating swiftly or they may miss out on out on a number of Samanage's very best abilities for months without knowing it.
Samanage offers a absolutely free check demo interval, however it's only accessible for fourteen days. That is not just briefer than the majority of the Levels of competition's thirty day period-extended take a look at demo durations, It is also very difficult to assume a customer of The type that Samanage wants to entice to even be capable to test all its use cases in this sort of a short time.
“With the Samanage Community, cellular phone phone calls, Are living chat and social media marketing, Samanage staff customers are basically merely a click on absent to reply thoughts and acknowledge opinions.”
After buyers are signed on, they can be assigned diverse roles and teams depending on what they need to do and what accessibility stage is necessary. The controls offered by Samanage contain the ability to configure customers check here to get one hundred pc read-only or to get entire administrative access.
SolarWinds ideas so as to add the Samanage solutions to its IT Operations Administration portfolio starting in Q2 2019. The SaaS-primarily based offering will complement the on-premise solutions the business offers currently to serve the needs of IT businesses at corporations of all sizes – within the SMB to the big enterprise.
When agents do open a ticket, resolving them when labored on necessitates changing the state to Resolved. This differs in the normal strategy of getting a major, Daring button to simply click. I respect which the ticket doesn't get whisked away once the solve action is selected but, fairly, provides you with an opportunity to make further more edits if required.
One of Samanage’s benefit propositions is it lends corporations better visibility on challenges and incidents; nicely, we predict The seller must increase the visibility pitch to its asset management.
What's more, the CEO stated their Option lets organizations cast off clunky platforms that are not scalable. And in some cases given that the method is upgraded, Gordon reported: “Samanage updates the application with minor to no interruption of company, supplying end users While using the quickest time for you to benefit as well as a new pathway to the way forward for IT.”
“May be the PC plugged?” It is actually tech aid’s most hated factor: the mundane jobs of repeatedly addressing precisely the same issue or challenges that can be mounted using, effectively, popular feeling. IT should really give attention to serious not trivial problems, like server crashes or technique bugs.
We examined dozens of responses from precise consumers of Samanage and located out a few consistent constructive points customers like about this provider. A person is its user-friendly UI. “Its person portal is intuitive and straightforward enough for stop end users,” claimed Mike, a junior IT administrator from a corporation that utilizes Samanage on normal basis.